Shipping & Return Policy
Dreamy Design Gallery (operated by Dreamy Design Gallery, 2436, Sector 70, Mohali,160071, India)
Last updated: September, 2026
We ship worldwide, and we want every customer to buy with confidence. This policy explains how we ship your order, what to do if something goes wrong, and how returns and refunds work. Wherever you live, the consumer-protection laws of your country may give you rights that cannot be limited by any seller. Nothing in this policy removes or limits those rights, and where local mandatory law gives you more than this policy, local law applies.
1. Where We Ship
We ship to most countries and territories worldwide. We cannot ship to destinations where shipping is prohibited or restricted by applicable sanctions, export-control or carrier rules, or where our carriers do not deliver. If we cannot deliver to your address, we will tell you before dispatch and cancel and fully refund your order.
2. Order Processing, Cancellation and Changes
- Orders are normally processed and dispatched within 5 business days. Handmade or made-to-order items may take longer, as stated on the product page.
- You may ask us to cancel or change an order within 24 hours of placing it by emailing contact@dreamydesigngallery.com or calling +91 9417097997. We will do so if the order has not yet been packed or dispatched.
- Once an order has been packed or dispatched, we may no longer be able to cancel or change it under this voluntary service. This does not affect any statutory cancellation or withdrawal right described in Section 6 and Section 10.
- If we cancel an order for any reason (for example, an item is out of stock), we will refund you in full.
3. Shipping
Delivery times. Estimated delivery times are shown at checkout and depend on your destination, the carrier and customs clearance. Typical international transit is 7-14 business days after dispatch. Estimates are not guaranteed, but if delivery is unreasonably late you may cancel the undelivered order for a refund.
Shipping charges. We offer FREE shipping to all served destinations.
Tracking. We send tracking details by email once your order is dispatched. Please allow up to 48 hours for tracking to update.
Address accuracy. Please check your delivery address and phone number carefully. If a parcel is returned to us because of an incorrect or incomplete address, or because delivery was refused or uncollected, we may charge re-shipping costs, or refund the order minus the original shipping and return costs. This does not apply where the failure is caused by us or the carrier.
Customs, duties and taxes. International parcels may be subject to import duties, VAT/GST, customs fees or clearance charges in your country. Unless we state otherwise at checkout, these are not included in the price, are set by your country's authorities, and are the buyer's responsibility. We have no control over, and cannot estimate, these charges. Please check with your local customs office before ordering. Where required by local law, we will collect and declare applicable taxes at checkout.
Delivery risk. Our goods are packed to protect fragile items such as glass and ceramics. For consumers, the goods remain at our risk until they are delivered to you or someone you nominate. We are responsible for loss or damage in transit before delivery, as the law requires.
Lost or delayed parcels. If your tracking shows no movement for 10 days, or your parcel has not arrived within 30 days of dispatch, please contact us. We will investigate with the carrier and, where the parcel is lost, send a replacement or refund you in full.
4. When Your Order Arrives
Please check your order promptly. Under Section 5, report any problem to contact@dreamydesigngallery.com with your order number and a short description of the issue.
5. Damaged, Defective, Incorrect or Misdescribed Items
This section applies to customers worldwide.
You are entitled to a remedy if your item:
- arrives broken or damaged;
- has a quality or manufacturing defect;
- is not the item you ordered, or is missing parts; or
- is materially different from its description.
How to report. Contact us as soon as reasonably possible, and ideally within 14 days of delivery, so that we can resolve it quickly. Photographs of the damage, the whole product and the packaging help us assess the problem. Please keep the packaging and protective materials where it is safe and practical, until we tell you the next steps. Do not handle broken glass or other sharp fragments to take photos or pack them.**
What we will do. We will respond within 2–3 business days of receiving the information we need. Depending on the situation, we will offer a replacement, repair, partial refund or full refund. For damaged, defective or incorrect goods, we cover the cost of returning them, or we may ask you to dispose of the item and send photos instead. This is likely where return shipping would cost more than the item is worth.
Your legal rights continue after this period. The reporting period above is a service period for fast handling. It does not limit your legal guarantees or consumer rights for faulty, damaged, misdescribed or incorrect goods, and we will not reject a claim merely because the original packaging has been discarded or because you reported it later, if the law gives you the right to a remedy.
6. Change-of-Mind Returns and Cancellation
6.1 If you live in the EU, EEA (Iceland, Liechtenstein, Norway) or the United Kingdom
You have the right to withdraw from your order within 14 days after you (or someone you nominate) receive the goods, without giving any reason.
How to withdraw. Tell us clearly (for example, by email to contact@dreamydesigngallery.com, by post to the address above, or using the form in Section 11) that you wish to withdraw. You may use the form but do not have to.
What happens next.
- We will refund all payments you made, including standard delivery charges (but not extra costs if you chose a more expensive delivery method), without undue delay and within 14 days of being told of your decision. We may withhold the refund until we receive the goods back or you provide proof that you have sent them, whichever is earlier.
- Please send the goods back to us within 14 days of telling us you are withdrawing, following the return instructions we send you.
- We provide free return shipping labels.
- You are only responsible for any reduction in the goods' value resulting from handling beyond what is needed to establish their nature, characteristics and functioning (the kind of inspection you could do in a shop). Please take reasonable care of the goods.
Exceptions. The right to withdraw does not apply to goods made to your specifications or clearly personalised, goods liable to deteriorate quickly, and sealed goods unsuitable for return for health or hygiene reasons once unsealed. Ordinary handmade items are not excluded merely because they are handmade.
6.2 If you live in South Africa
You may cancel an online order, without reason or penalty, within 7 days after receiving the goods. We will refund you within 30 days of cancellation. You bear the direct cost of returning the goods unless the goods are faulty, damaged or incorrect.
6.3 If you live in Argentina
You may revoke your purchase within 10 days of receiving the goods, free of charge. We will refund you the full price, and we will bear the cost of return as required by Argentine law.
6.4 Everywhere else
In many countries, including Australia, New Zealand, the USA, Canada, Japan, Switzerland and Singapore, there is no general legal right to return goods merely because you changed your mind. Where this applies, we do not accept change-of-mind returns or exchanges, except for items for which we expressly offer a voluntary return (see Section 7) or where your local law requires otherwise. This does not affect your rights for faulty, damaged, incorrect or misdescribed goods (Section 5 and Section 10).
Notice for customers in Japan: Under the Act on Specified Commercial Transactions, please note that returns of goods for reasons other than those in Section 5 are not accepted, as stated in this policy.
7. Voluntary Returns and Final Sale Items
- Where we advertise a voluntary return or refund arrangement (for example, if an item does not suit your décor), the eligibility, time limit and conditions will be stated in the relevant offer or on the product page. Such arrangements are separate from your legal rights.
- Items marked Final Sale are not eligible for voluntary change-of-mind returns or exchanges. This does not affect your statutory rights, including the right to withdraw where Section 6.1 applies, or your rights for faulty, damaged, incorrect or misdescribed goods.
8. Natural Variations in Handmade Products
Handmade products may show minor variations in texture, colour, finish or dimensions because of the materials and the crafting process. Variations consistent with the product description, and reasonably disclosed before purchase, are not defects. This does not exclude a remedy where a product materially differs from its description, is damaged, or otherwise does not meet your legal rights.
9. How to Return an Item and Condition of Returns
- Contact us first. Email contact@dreamydesigngallery.com with your order number and the reason for the return. Please do not send items back before getting our instructions.
- Receive instructions. We will provide the return address, shipping method and, where applicable, a prepaid label. Returns are normally sent to our warehouse in India.
- Pack carefully. Use the original packaging and cushioning where possible, and include accessories, manuals and warranty cards. Please keep proof of postage and tracking.
For voluntary change-of-mind returns, items should be unused and in their original condition with all components. We will not rely on packaging or condition requirements to restrict a remedy that the law guarantees you.
10. Refunds
- Timing. Once we receive and inspect an approved return, we will start your refund within 2–3 business days. Where the law sets a shorter deadline (for example, 14 days in the EU and UK), the legal deadline applies and, where the law allows, we do not need to wait for inspection before refunding.
- Method. Refunds go to your original payment method, unless you agree otherwise and the law allows it. We do not charge fees for refunds. Your bank or payment provider may take up to 5–10 further business days to show the refund.
- Currency. Refunds are made in the currency you paid. We are not responsible for exchange-rate differences applied by your bank.
- Shipping costs. Where a refund is due because of a faulty, damaged or incorrect item, or because of withdrawal under Section 6.1, we refund the original standard shipping charge.
- Customs charges. Import duties and taxes paid to your local customs authority are not collected by us and cannot be refunded by us. However, you may be able to reclaim them from the authority when goods are exported or returned. Please keep your customs documents.
11. Region-Specific Notices
Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. We will cover the reasonable cost of returning faulty goods.
New Zealand. Your rights under the Consumer Guarantees Act 1993, including guarantees of acceptable quality and match to description, apply and are not limited by this policy.
European Union / EEA. Under EU law, goods have a legal guarantee of at least two years. Where a fault appears within the period set by your country's law (at least one year), it is presumed to have existed at delivery. You are entitled to repair or replacement, and if that is not possible or not done within a reasonable time, to a price reduction or refund.
United Kingdom. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. You may reject faulty goods for a full refund within 30 days of delivery, and you may be entitled to repair, replacement or a price reduction afterwards.
Switzerland. Statutory warranty rights for defects apply. Please notify us promptly after discovering a defect.
All other countries. Your local mandatory consumer rights, such as rights for defective goods, apply and are not limited by this policy.
12. Model Withdrawal Form (EU/EEA/UK customers)
Complete and return this form only if you wish to withdraw from the contract.
To: Dreamy Design Gallery, 2436, Sector 70, Mohali,160071, India, contact@dreamydesigngallery.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
Ordered on / received on: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
Order number: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
Name of consumer(s): \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
Address of consumer(s): \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
Signature (only if this form is on paper): \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
Date: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
13. Contact Us
Email: contact@dreamydesigngallery.com
Phone/helpline: +91 9417097997, Monday-Friday, 9 AM-6PM IST
Postal address: Dreamy Design Gallery, 2436, Sector 70, Mohali,160071, India
We aim to reply to requests within 2–3 business days.
14. Changes to This Policy
We may update this policy from time to time. The policy in force at the time you place your order applies to that order. Changes will not reduce any rights you have under mandatory law.